At PITCH QUEENS, all of our products are made to order. This helps us reduce waste and prevent overproduction, allowing us to operate more sustainably.

Because of this, we are unable to accept returns or offer refunds for items ordered in the wrong size, design, or colour. Please review our size guide carefully before placing your order to ensure the best fit.

---

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is:

Damaged

Defective

Incorrect (you received the wrong product)

Significantly delayed beyond the expected delivery timeframe

Please contact us immediately at tkernows@gmail.com so we can assess the issue and make it right.

We may request photos of the item and packaging to help resolve the matter quickly.

---

Non-Returnable Items

We do not accept returns on:

Custom or personalised products

Sale items

Gift cards

Perishable goods (e.g. food, flowers, plants)

Personal care products (e.g. beauty items)

Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies for return, please contact us before placing your order.

---

Exchanges

As each item is made to order, we do not offer direct exchanges.

If your return is approved (for eligible issues only), the quickest way to receive a replacement is to place a new order once your return has been processed.

---

Refunds

Once we receive and inspect your returned item (if applicable), we will notify you of the outcome.

If your refund is approved:

The refund will be issued to your original payment method.

Please allow up to 10 business days for processing.

Banks and card providers may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at tkernows@gmail.com.

---

If you have any questions about your order, we’re always happy to help. Thank you for supporting PITCH QUEENS 💫